Sub Solution Synthetic Urine Kit

 

Returns Policy

As of March 21st, 2017, all product sales are final. Products may not be returned for a refund; only exchanges may be possible, please see below for information on our Exchange Policy. If you do not agree with any of the above, please do not proceed with your order.
Please note that if you choose to reject a package shipped with FedEx or if the package is returned to us a Return to Sender Fee will be generated and you will be responsible for this charge. If an order placed with FedEx or USPS is returned to us and you would like it reshipped a new shipping cost will be generated; please note you will have to pay for it in order for us to release it.

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Exchange Policy

Product exchanges will be accepted within 30 days of receipt of your package. Anything over 30 days automatically becomes non-exchangeable. The customer is responsible for all shipping charges related to the exchange unless Clear Choice made an error with the order. Exchanges will be approved for an item(s) of equal value as the original order or if greater than that, the customer will be required to pay the difference. No money back will be issued for exchanges. PLEASE NOTE THAT WE WILL ONLY AUTHORIZE REPLACEMENTS FOR UNOPENED (SEALED) PRODUCTS.

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Missing of Contents

If your order arrives incomplete, either an element included in your kit or a product itself, you will have 7 business days from the time of delivery to report it to our customer service. Photographs will be requested from you in order to conduct an investigation. Upon verifying that your product was shipped incomplete, you will be sent a replacement with the same shipping method used on your original order. Please note this process could take from 1 to 2 business days.

Clear Choice Brand is not liable in cases reported after 7 business days.

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Product Expiry & Replacement

All Clear Choice products have an expiry date printed on the package. We suggest that you verify the expiry date found on the packaging of your product(s). We guarantee that the products you receive will have a minimum of 6 months' shelf life.

Should your product expire prior to 6 months from the date of receipt and you did not have a chance to use it, you may contact our customer service department 10 business days prior to the product expiry to request a free replacement. Instructions on how to return the product to us will be given to you along with a return authorization number.

Please note: This replacement policy does not apply to detox drinks, capsules, neutralizing gum and test panels.

NOTE THAT WE WILL ONLY AUTHORIZE REPLACEMENTS FOR UNOPENED (SEALED) PRODUCTS THAT HAD LESS THAN 6 MONTHS SHELF LIFE FROM THE DATE YOU RECEIVED IT. ANY PRODUCTS THAT EXPIRED MORE THAN 6 MONTHS AFTER THE DATE RECEIVED ARE NOT ENTITLED TO AN EXCHANGE. EXPIRED PRODUCTS SHOULDN'T BE USED AS THE PRODUCT'S EFFECTIVENESS MIGHT HAVE DECREASED.

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Policy for money-back guarantee

Due to legal liability reasons, as of March 1st, 2019, Clear Choice was forced to retire their money-back guarantees. As of this date, none of the Clear Choice product lines are covered by the 200% money-back guarantee or any other guarantee. For this reason, none of the Clear Choice Brand products have a money-back guarantee. However, rest assured that retiring this guarantee had nothing to do with the efficiency of the products.

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Contacting Us

If you have any questions about this Policy, You can contact Us by email at support@clearchoicebrand.com

 

*Read all information and instructions carefully before proceeding.*

Remove the screw cap from the plastic collection container and fill with room temperature (59°F to 77°F) water to just under the cap. The tap water should not be too hot or too cold.

DO NOT dispose of the cap.

DO NOT open synthetic urine vial until ready for use.

DO NOT open heat activator vial until ready for use.

Add entire contents of synthetic urine vial to water in mixing container, screw cap on the bottle and gently shake container until the powder has completely dissolved. (the synthetic urine can be mixed with water up to eight hours before use).

Heat Activator (glass amber vial)

Note that the use of the Heat Activator is optional; its sole purpose is to heat the solution to near body temperature.

Important: If or when concealing the mixing container, never place the container's temperature strip next to or against your skin as this may lead to a false temperature reading!

For easy pouring; verify that the heat activator content is in a "loose" or "free flowing" granular form. If the granules are in a solid or partially solid form, simply tap the vial against a hard surface, this will break down any clumps and bring the heat activator back to its original granular form.

The principle behind the heat activator is:

The lower the temperature of the solution = the more heat activator will be needed.

However be very cautious as to the amount of heat activator used, you must avoid overheating the solution.

Guidelines to the amount of heat activator needed:

• If you do not see any temperature indication on the strip, this means your synthetic urine temperature is below 88°F.
• In this case, we recommend that you carefully add 1/3 of the heat activator into the mixing container.
• If the temperature on the strip indicates a solution temperature of 88°F to 92°F then we recommend that you only add 1/4 of the heat activator into the mixing container.

Caution: adding an excessive amount of heat activator may overheat the solution; very rarely one will need to use more than 1/2 of the heat activator without overheating the solution!

If the temperature of the solution rises above 102°F, let it cool down by laying the mixing container on the coldest surface available with temperature strip facing up.

Wait until the temperature drops back down within the recommended range of 94°F to 100°F (indicated in green).

After pouring the estimated amount of heat activator, replace and gently shake the contents to completely dissolve the heat activator, (usually takes less than 20 seconds).

After the heat activator granules have completely dissolved, read the temperature strip to ensure that the solution is within the required temperature range of 94°F to 100°F (indicated in green).

If necessary, carefully add a little more heat activator.

Once the solution is in the acceptable temperature range, flip up cap spout of the mixing container.

**Please use responsibly - this product is to be used in accordance with all federal and state laws**

What If I Mixed The Sub-Solution And Didn't Need To Use It?
Once the solution is mixed you have 8 hours to do one of 3 things with it:
1) Use it
2) Put it in the fridge to use in the next 48 hours.
3) Put it in the freezer. (It will keep for up to 6 months) 

Can I Microwave My Urine Sample?
Yes, you can microwave it for 7 second increments on the day of your prank, but you will need to remove the lid. Once you remove the lid you will need to use your product within 8 hours.

What if I mixed my kit but decided not ot use it immediately? 
Once mixed you have 8 hours to do one of 3 things with it:
1) Use it
2) Put it in the fridge to use in the next 48 hours.
3) Put it in the freezer. (It will keep for up to 6 months) 

Can I Reheat My Synthetic Urine?
Yes, if the seal is not broken, you may re-heat your synthetic urine as many times as you like.

GENERAL PRODUCTS FAQs

Is The Synthetic Urine Unisex?
Yes!

My Temperature Strip Is Not Showing Any Indication, Is It Broken? 
It is more likely that your sample is either too hot or too cold. Either way it will not show any indication.

How Do I Use The Heat Activator Powder? 
Take out the heat activator powder and gently tap the vial to loosen the powder. Carefully pour about 1/8 of the powder into the vial's cap, then add it to the urine. Do not pour directly from the vial into the urine! It's very easy to over-pour if you do this. Put the cap back on the urine, shake it gently for 10-15 seconds, then check the temperature strip. Repeat as necessary to get the urine to 94 - 100 degrees. Do not add the whole vial to the sample in one go. Do not mix the heat activator in the sample cup. If your starting temperature is low you may need to use the complete vial, but still add gradually **Please be aware** If your temperature strip is not showing a reading, it means your sample is TOO HOT or TOO COLD.

How Quickly Does The Heat Activator Work? 
The heat activator will work almost instantly. We suggest giving it about 5 -10 seconds to fully react before adding more heat activator.

How Long Will The Heat Activator Hold The Temperature? 
The heat activator will not hold the temperature, it will only bring it up to temperature. For this reason it is best that the heat activator is used as close to the time you’re ready to prank. In cold temperatures, it may take longer for the urine to reach its ideal temperature. Warm weather = fast heating, Cool weather = longer heating time required. Plan accordingly.

The Heat Activating Powder Is Not Working. What Do I Do? 
You need to determine if the synthetic urine is too warm, or too cold. If it is too cold then you should add more heat activator. If it is too warm, then you need to cool it down. So long as the activator is still in a powder state it will still be effective. If the activator is in a liquid or solid state it means that the activator has already reacted with moisture in the air and can no longer be used. You should open the heat activator only when you are ready to use it.

Which Product Is More Effective Sub Solution Or Quick Luck? 
Both products are equally effective. They both use the same Biocide free urine formula. The Quick Luck would be better for a random situation, as no mixing is required, while Sub Solution could be used for a prank that is scheduled and not random, however Sub Solution does not come with heating pads, it only comes with the heat activator.